Cypress Motors Ford would like to inform our customers that during the Covid-19 outbreak, we are taking extra care to keep our location sanitized and clean. We would like to remind our customers that we will be here for all your Parts, Service, Collision Centre, and Sales Needs. We will be adding a complimentary sanitization pack to all vehicles booked into the Service and Collision Centre at our location. As of Tuesday, March 24, 2020 we will be closing our doors to the public. We are still doing business but by appointment only by either calling us at (306) 778-3673, Messaging us with Facebook Messenger, or Using Podium Web Chat at the bottom of your screen. Thank you for your patronage, we look forward to a healthy future!
Below are a few responses for each department!
FINANCE - What to doif you need RELIEF from your Auto Loan due to Covid 19!
Ford Credit Canada - We are here to help. If you have been affected by COVID-19 or a natural disaster, call 1-877-636-7346.
Innovation Credit Union ICU – If you’ve been financially impacted by COVID-19 (coronavirus), Innovation Credit Union will consider extending flexible loan repayment options on your personal loan or mortgage including an interest-only option for up to 6 months or a payment deferral optionof up to 3 months. Please contact your dedicated advisor with any questions or concerns or reach out to our call centre at 1-866-446-7001
Canadian Imperial Bank of Commerce CIBC – CIBC clients in financial hardship can contact their CIBC Advisor or call 1-877-454-9030 to discuss options to improve their cash flow over the short term by reviewing their payment obligations. Our team is standing by to help.
General Bank of Canada GBC – If you are a loan customer who has been affected by COVID-19 either directly, or through interruption of income please contact our customer service Department at 1-877-443-5620 extension 2 or via email at firstname.lastname@example.org. to make arrangements.
Royal Bank of Canada RBC – If you have online bank, please do not call our call center. You are able to skip a payment through online banking and then get in contact with our call center to discuss afterwards. The website is rbconlinebanking.com. If you do not have online banking, our customer service number is 1-800-769-2511.
Bank of MontrealBMO – To help alleviate some of the financial pressure that Canadians may be facing, we have introduced a financial relief program for customer affected by Covid-19. The financial relief program is tailored to each individual’s circumstances and needs, which could include deferral of payments on mortgages for up to six months, as well as deferral of payment on loans and credit cards for up to three month. The program also includes accommodations for BMO Small Business and Business Banking clients. Please contact us at 1-877-788-1923 to speak with a BMO representative.
Toronto Dominion Canada Trust TD – If you are directly impacted by COVID-19 and as a result are facing financial challenges, let us know by reaching out to us at 1-888-720-0075. We are prepared to help you find a solution to meet your needs. You’ll have a lot on your mind, and we want to be there for you. https://www.td.com/ca/en/personal-banking/covid-19/
SALES - While we are open for business we are striving to do everything remotely. This means that during this time of uncertainty we are able to help you out in your time of need if you need transportation! We are instituting a BUY FROM HOME program! It's as easy as 1 through 7!
1. Using our website, choose the car, truck, van or SUV in our inventory that best suits your needs. 2. Website chat with us by using the Podium Chat below, Facebook Messenger, or our Google Business Listing. You can even build your deal in the comfort of your own home at our website at the following link. Cypress Motors Showroom 3. One of our Product Specialists can do a Facetime or Facebook Messenger live video walk around on the vehicle of your choice to help you with any specific questions. 4. If you want to pre-arrange your financing, we’ll ask you some questions by phone, text or video chat or at our Online Credit Application
Digitally send us over a few files like paystubs and driver’s license and we’ll get back to you with your approval. 5. If all looks good to you, we’ll deliver the vehicle to your door (fully cleaned and sanitized) for a complimentary 24-hour test drive. 6. Needing to trade your current vehicle? You can send us photos digitally to get an evaluation or that same Product Specialist can come to you for the complimentary appraisal. 7. Upon your final approval, we’ll bring all the papers to sign to your door. Congrats on the new ride!
SERVICE/COLLISION CENTRE - At Cypress Motors, our customers’ health and safety will always be our priority. For this reason, we would like to reassure our customers that we will be disinfecting their vehicles as they enter our service area.
During this unprecedented time, we ask that all payments are done by Credit Card, over the phone. Cash will not be accepted. If this is not possible, we do have a Wireless Card Machine, and payment will be taken outside of the building on our premises. We ask that when making an appointment for Service or Body Shop, for the safety of our employees, that you are able to leave your vehicle with us for 3 days prior to your appointment to allow for a vehicle quarantine. Even though we will sanitize your vehicle, you may want to leave it with us for 3 days after repair to ensure your safety. We ask that when you drop off your vehicle that you park it in the east lot and use our drop box for your keys on the east side of the building. Thank you for your cooperation.
The following are areas that we will ensure are disinfected:
Exterior door handles
Steering wheel — including buttons
Center console — outside only
Gear Selector (Dial/Handle)
Driver door armrest and center console
Rear View Mirror
Seatbelt Buckle & Anchor
Other – Depending on the vehicle, ensure all other key touchpoints are wiped down.
Please know that our staff is here to look after your servicing needs. We thank you for your continued support of Cypress Motors.